Needing flexibility for a unique scenario
We believe that software needs to flex to meet business's needs, not the other way around.
Serendesk offers a rare blend of simplicity and flexibility, allowing you to use our platform in multiple ways such as a replacement for email when communicating, as help desk software or customer support software for supporting customers and staff,
to keep track of projects easily, and as a simple task log to record what is being worked on daily.
Feeling disorganised and worried it may show through to your customers
When using Serendesk you don't need to be concerned. It provides a single space where you can find task related info as you need it. It is always available, easily searchable, and the same information is accessible to everyone in your team.
Serendesk will also send you relevant alerts in case anything changes.
Needing more insight into what tasks your team undertakes
Email does not usually provide an overview of what is going on and sometimes you have no record of related tasks that are undertaken. Serendesk offers an easy way to log tasks manually or to convert email into tasks automatically. It allows looking up who is assigned to work on what,
and whether the task is in progress or completed. Tags can be used to group similar items and quick search filters can be applied to find them easily later. Insightful reports are available to give you a clear look at your business's activity.
Looking for a better approach than email to track and collaborate within your team
Reduce personal emails and keep communication side-by-side with tasks. Avoid having tasks or discussion spread across multiple inboxes and never lose any relevant messages. Have your team working and communicating all in the same place and relax knowing you can find what you need, even if it's many years old.
Would like to respond to customers and work on tasks in the same place
Repond to your customers within Serendesk and avoid the need to switch between software. Serendesk automatically imports email from customers and converts your task comments into email replies.
Delight in the time you save with this information sitting naturally together.